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CJ
Cherise J

1 reviews | Active since Mar 2018

10 May 2020, 10:21

MAKRO ONLINE ORDER COMPLAINT

I have placed an order on the 28th April for Pick-up, I have since not received any communication/feedback as to when my order will be ready. I have called, I have emailed Makro but nothing is still happening. I have already paid for this order and waited the "7 work day" turn-around and my order still shows "in progress".

0
Replies (2)
Makro
Makro's reply11 May 2020, 10:51
Official
Good day Cherise,

Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.

We take all our customer requests seriously and assure you that this matter will be our priority.

Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs. 

Once again, we do apologize for the inconvenience caused throughout your journey with us. 

Hope you find the above in order. 

Have a wonderful day. 

Kind regards
Makro Hellopeter Team 

CJ
Cherise J's update11 May 2020, 11:40
Reviewer Update
I have canceled my order today. Not going to accept this poor service, they can't even notify you if there is stock or if they are awaiting stock.