1 reviews | Active since Dec 2018
Makro Online Order Complaint
PLEASE STAY AWAY FROM MAKRO ONLINE SHOPPING. USELESS WITH ALOT OF PEOPLE SITTING BEHIND A DESK OR COMPUTER EARNING MONEY TO NOT DO THEIR JOB.
I REPEAT DO NOT ORDER ANYTHING FROM MAKRO ONLINE!!!!
I have ordered something online for my wife on 29.12.2022 which was not that cheap. MAKRO took the money 1 2 3 and the order was confirmed with no hastles. It is 13.01.2023 and to date my order has been dispatched. That is all info i get from so many people at the call centre customer care department. All they do is come up with a story to keep me quiet but if they are in a backlog as they told me they should sort this out or close down online orders. No one responds to emails instead they send me a email which was meant to be for someone else. This is one huge POPIA law break. I have contacted head office but the phone just rings no one picked up. I dont know where to complain because the strubenvalley manager is on leave and the person standing in for him is either out on lunch for 3 to 4 hours or he do not pick up his phone.
If is should cancel my order it would take up to 15days for a refund which is utter bull**** as they took my funds immediately.
I need answers from head office any manager on where my order is and do not tell me it has been dispatched.
Thank you for the reply. I however feel that the same way ypu reply on this platform should be the case with the stores/online platforms. I have been calling the Strubensvalley online department regarding my order that is going too be 3weeks late but all they say is we need to speak to the manager since they did not complete a simple task correctly. Now the customer must suffer.
Do not reply to my post again if you cannot tell me the date and time i will recieve my order since SORRY FOR THE INCONVENIENCE CAUSED is not getting my order at my house. If you failed to get back to me within 2 business days i will have to expedite this to higher authority as i have proof that i have countless times phoned and emailed and nothing has been done. All everyone is saying it has been dispatch since 03.01.2023.
Thank you for the reply. I however feel that the same way ypu reply on this platform should be the case with the stores/online platforms. I have been calling the Strubensvalley online department regarding my order that is going too be 3weeks late but all they say is we need to speak to the manager since they did not complete a simple task correctly. Now the customer must suffer.
Do not reply to my post again if you cannot tell me the date and time i will recieve my order since SORRY FOR THE INCONVENIENCE CAUSED is not getting my order at my house. If you failed to get back to me within 2 business days i will have to expedite this to higher authority as i have proof that i have countless times phoned and emailed and nothing has been done. All everyone is saying it has been dispatch since 03.01.2023.
Thank you for bringing this matter to our attention.
We understand that you have since been assisted with your complaint and that the matter has been addressed.
We appreciate your patience and thank you for allowing us the opportunity to assist you.
Kind regards,
Makro Social Media Team
Thank you for bringing this matter to our attention.
We understand that you have since been assisted with your complaint and that the matter has been addressed.
We appreciate your patience and thank you for allowing us the opportunity to assist you.
Kind regards,
Makro Social Media Team