Makro Online Order - Can't get a refund

I did an online purchase for a Hisense Tumble Dryer and it was delivered on 20 July 2022. I tested it the same day it was delivered and it is not working. I logged a call through the call center and I am still waiting a week after for Hisense to send out someone to come and access the unit. WHY???? I have asked now for a refund, but Makro is not prepared to do this until the unit is inspected? Why is this my problem and why should I wait a week for this. I even spoke to a Manager at the call center, but they only but you on hold the whole time.

I have never experienced such bad service from any of the big retail stores. I wished I have visited Hallo Peter before I did this online purchase. Even if this get's resolved, I will not be buying anything from Makro ever again.