Makro Online Order cancelled, but no refund

I placed an order online with Makro on 2 May. I phoned and emailed the call center several times to get feedback, each time having the call referred to the branch with no further feedback.

By 15 May, we had not yet received the goods. I went to the Centurion branch and purchased the items in store. While in waiting in the queue to pay, I phoned the call center again and cancelled the order with an explanation that I was buying it in store.

The next day (16 May) I received an email that my order is ready for delivery. What happened to my cancellation? On Monday 18 May, I received a phone call asking if there was someone available to accept the delivery. I told the lady about the cancellation. She said she will speak to the online orders department and come back to me. I later phoned again (no callback received) and was told they said they would cancel and refund. It would take 5 days because they had to send it to head office.

Today is 22 May. My order has changed to "Handed to Courier" and then "Completed". Yet I have received no delivery, the order has not been cancelled and I have not received a refund. I have sent email again yesterday morning (21 May), with no response.

Am I going to get my money back, Makro?