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Rosie L
1 reviews | Active since Apr 2019
23 Jul 2022, 10:45
Makro Online Order
I place an order on Makro Online 4 July and had to wait 3 weeks to find out what the hold up was no one even bothers to call and explain about the delay. Then I contacted the call center yesterday morning to request if they can cancel the order to my surprise the order status is then changed and confirmed for delivery???!!! I just want my refund please!!!!!!
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Rosie L's updateReviewer Update
25 Jul 2022, 10:05Thank you Makro Team for acknowledging my comment, however the response is vague it does not state what your turnaround time should be to respond to a query. I have received a refund on delivery 1 after I had used this platform and after I had to wait for 2 weeks after being notified by a call agent. Now my question is when will I get confirmation of cancellation for delivery 2? If calls are recorded, then you would notice that I made a call on Friday 22 July at 09:31 from phone number 083******* to request that my order be cancelled, the contact agent very nicely confirmed that the order will be cancelled, however I got notification of delivery instead???!!!! A confirmation of cancellation of an order should not even take 24 hours, let alone a refund take 10 days???!!! I have used other online stores and have made cancellations, I did not wait 10 days or 2 weeks for a refund nor a confirmation of cancellation. I just want my refund please!!!!!!
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Rosie L's update25 Jul 2022, 10:05
Reviewer Update
Thank you Makro Team for acknowledging my comment, however the response is vague it does not state what your turnaround time should be to respond to a query. I have received a refund on delivery 1 after I had used this platform and after I had to wait for 2 weeks after being notified by a call agent. Now my question is when will I get confirmation of cancellation for delivery 2? If calls are recorded, then you would notice that I made a call on Friday 22 July at 09:31 from phone number 083******* to request that my order be cancelled, the contact agent very nicely confirmed that the order will be cancelled, however I got notification of delivery instead???!!!! A confirmation of cancellation of an order should not even take 24 hours, let alone a refund take 10 days???!!! I have used other online stores and have made cancellations, I did not wait 10 days or 2 weeks for a refund nor a confirmation of cancellation. I just want my refund please!!!!!!