Item: Makro
Rating: 1
Author: Lindia E

Makro's replyOfficial

30 Nov 2019, 12:22

Good day Lindia,

Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.

We take all our customer requests seriously and assure you that this matter will be our priority.

Please note that we are currently liaising with senior management from our online department regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.

Once again we do apologize for the inconvenience caused throughout your journey with us.

Hope you find the above in order.

Have a wonderful day.

Kind regards
Makro Hellopeter Team

Makro's reply30 Nov 2019, 12:22

Official

Good day Lindia,

Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.

We take all our customer requests seriously and assure you that this matter will be our priority.

Please note that we are currently liaising with senior management from our online department regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.

Once again we do apologize for the inconvenience caused throughout your journey with us.

Hope you find the above in order.

Have a wonderful day.

Kind regards
Makro Hellopeter Team

LE

Lindia E's updateReviewer Update

30 Nov 2019, 14:34

I just want to add that makro online was my last choice for buying the required item. I did look at ultra s****** online - they didn't have stock and they even emailed me the same day that their stock is expected within 10 days, game had the same item for r300 cheaper but they didn't have stock, take a lot did not have stock. So I ended up buying from makro online seeing that they had stock in store and I would be able to collect the item in store on 29 November 2019. This is such an inconvenience, stressor and disappointment now. What will I tell my daughter on the 7th of December when it's her birthday and the much wanted gift is not available. I really hope the problem will be resolved and I'll be able to present the s****** to my child on saturday

LE

Lindia E's update30 Nov 2019, 14:34

Reviewer Update

I just want to add that makro online was my last choice for buying the required item. I did look at ultra s****** online - they didn't have stock and they even emailed me the same day that their stock is expected within 10 days, game had the same item for r300 cheaper but they didn't have stock, take a lot did not have stock. So I ended up buying from makro online seeing that they had stock in store and I would be able to collect the item in store on 29 November 2019. This is such an inconvenience, stressor and disappointment now. What will I tell my daughter on the 7th of December when it's her birthday and the much wanted gift is not available. I really hope the problem will be resolved and I'll be able to present the s****** to my child on saturday

LE

Lindia E's updateReviewer Update

09 Dec 2019, 14:44

I'd like to thank Ashley from makro hello Peter for her assistance on this matter. Then I'd also like to thank David Conway from makro port Elizabeth for his incredible customer service. Much appreciated. I have my item although it's late for the bday but now its at least early for Christmas. Thx guys

LE

Lindia E's update09 Dec 2019, 14:44

Reviewer Update

I'd like to thank Ashley from makro hello Peter for her assistance on this matter. Then I'd also like to thank David Conway from makro port Elizabeth for his incredible customer service. Much appreciated. I have my item although it's late for the bday but now its at least early for Christmas. Thx guys

Makro online order