MAKRO ONLINE ORDER!

On the 25th of March, I placed an online order for a Hisense fridge…they gave me a date and send it will be delivered on a Friday which was the 28th of March… it was never delivered! I made a follow up with the courier of which I had to nag and constantly call to bring my fridge… the fridge got delivered on the 30th of March…

I never used the fridge since it was delivered up until the 2nd of April that’s when I plug it in… to my surprise the fridge wasn’t cooling off, water dispenser didn’t work.. it made a very irritating loud noise… meaning the fridge was faulty! I then contacted Makro customer care (***0)and told them the issue they took my details and never follow up… I constantly kept calling on a daily and they will pass you from one agent to the other with no assistance at all! They place you on hold for a long time!! Not even giving a damn about your time and airtime!!

I then contacted HISENSE (***3) Informing them about the issue! Same thing I was passed from one agent to the other… taking my details… explaining the same issue constantly!

To cut the story short: They delivered a faulty fridge and gave me a hassle to fix this! I’ve been calling from the 2nd of April up until today on the 12th of April! Hisense then gave me a credit refund on the 8th of April and still I had to fight and constantly call ! I went to Makro WONDERBOOM as it’s the closest to me, made a follow up cause HISENSE assured they’ve send an email or whatever… I get there on the 11th of April 2025 they tell me they have no idea neither did they get any communication from Hisense… the ladies name is a Jane one of the managers at Makro! It was a long process still and asked me to forward the credit refund note to the guy his colleague NEO SHUBELELA… and told me they don’t have stock they’ll only get it on the 17th of April and they’ll get back to me…! I refused and went to the floor cause I was already upset! Checked the fridges they had didn’t like them… I then left… the guy from HISENSE department there at MAKRO WONDERBOOM then gave me a call this morning (12th of April 2025) informing me the that specific fridge it’s now in stock!

I bought the fridge online and it was delivered to me… they were supposed to come and collect the fridge… collect and exchange… he called me at 9am and said he will call me back… he never did! I then went to MAKRO WONDERBOOM! 4 hours after I waited to be called back… I had to pay R1000 for a bakkie to collect this fridge! When they actually were supposed to collect it!

Got there they gave me the run around a still! Up until I put my foot down! Paperwork that isn’t complete it wasn’t my issue! I paid and got a faulty fridge!

MAKRO CUSTOMER CARE ITS TERRIBLE! Makro switchboard at WONDERBOOM they have attitude! Ignore calls! Place you on hold for a long time! Zero sense of urgency! MAKRO WONDERBOOM! I HAD TO PAY EXTRA R1000 for the job they were supposed to do!!! I’m very upset!!! And I will never ever use their services!!!

MAKRO ONLINE ORDER NO: MAK*** Credit refund from HISENSE ( ***4)

Terrible terrible service!!