Makro Online Order

Makro Online Order! What can I say? My request reference is (685825) for the email I logged with your customer support on the 14th April 2020. 2 - 5 working days has now turned into more than a week! I placed my online order #*** and was told it will be delayed and some of the items will be refunded if not available. Judging from the other complaints I noticed some of your clients said they are having difficulty being refunded also... My "essentials only" order was just over R900+/- & I also noticed the telephonic conversations you have with other clients that if you do refund them it will only be after lockdown (not sure if this is part of your S.L.A)...Now I know I going to get the same generic response everyone else gets but just thought I'd bring to your attention not to "over promise" & "under deliver" a 2 - 5 day delivery during lockdown. Some advice... You might need to adjust your S. L. A for the lockdown so we as your customers don't have unrealistic expectations from you as a provider. Please also can you follow up on my order as I have a hungry family waiting at home for some of these essentials.