Makro online order - 5ive G 3rd party agents (Don't support them)

I’m writing this email to express my disappointment with the service I received from Makro Online order. On the 4th of September 2025 I have ordered the following item on the Makro online website: Honor x7c, the delivery date showed 10 September 2025 that was perfect as this is a Birthday gift for my mom's birthday that’s tomorrow 11 September 2025. I have not received any communication from Makro regarding the order. When is phone today, Ayanda checked the order and confirmed that the order was cancelled due to courier collection and that the product was not available for collection. She shared with me that the product was supposed to be collected from a 3rd party agent called “5ive G”. I then asked her if this is cancelled, how long will I wait for a refund, because I have less than 24 hours to get my mother a gift for her birthday. And then another shock. “7 – 14 working days. Really………………. I do think this is unacceptable and that Makro must take responsibility for this TODAY. Either you issue me a Store voucher to use or arrange to collect the same phone from a store at the same price as advertised on the website. Or do a immediate EFT refund back into my account.

Please get back to me as soon as possible. I will also post my disappointment on all media platforms to inform consumers to be aware of this issue. I also suggest you cancel your re sell agreement with 5ive G due to this. Clearly, they cannot commit to the online adverti*****t.