Makro Online Order

I ordered online and received the wrong order. The day I received the order I phoned customer care to get it rectified, I have spoken to 5 different people and each person came with a different answer. I ordered it on the 26th of November and it is now the 10th of December still no word. What makes this so bad is I order something from America on the 2nd of December and have it already. The incompetence is at the next level with Makro, I'd rather pay triple from another company than having to deal with Makro. Makro really needs to relook at their hiring and look at their processes because its scary how bad you actually are Makro. I have to actually sell the product you sent to recoup my money.