MAKRO ONLINE ORDER- 3 MONTHS WAITING FOR A REFUND-PATHETIC!

I paid for a tv unit on the 30th of Nov and it said it would be delivered within 6 days. when it was almost closer to the delivery date passing, I called to follow up, only to find the supplier they didn't ship it as it 3rd Party, and they said they going to follow up... When feedback was provided by email and call as a ticket was opened, the supplier was out of stock! and said to receive stock by the 12th of Dec. When it came to that time, I called again, and nothing, no feedback! My Partner and I kept calling to follow up and the same story! They then decided to cancel my order and I would be refunded. I recieved an email by the 28th of December saying my refund had been processed and would take up to 14th days. Cool! waited and waited. 14th days passed and NOTHING! we followed up again and the same story "refund has been processed"... easily could have made 15 calls between Dec and JAN. I decided to write a very worded email on the 17th Jan to the email thread that was going on and i few days later only got a response and my refund has NOW been processed. IMAGINE! AGAIN...waited and waited and what! Nothing! I am and still, so fed up, I called Makro online on the 14th Feb and asked to speak to the Manager, she was very understanding and she would with take the matter up in an email with the Financial manager and keep me updated and she told me I could have been because there was a glitch in the system in December and that there were a few people that didn't receive their refund as the time. I provided everything they needed, banking details, POP, ID copy, and 3 Month's banking statement and the manager is still waiting for feedback. and TILL TODAY ABSOLUTELY NOTHING!!!! It is going to be 3 months now. All logged calls, communication, tickets, and conversions are on record. PATHETIC AND WASTE OF TIME AND MONEY! There is no urgency in the matter and respect for people's efforts, support, and time. I will be also reporting my situation to social media so future/potential customers will know. Guys! DONT BOTHER!