Makro online order

I have ordered an item from Makro Cape Gate on 23 November 2018, promised delivery time was 7-10 working days. Tomorrow will be 15 working days, and nothing yet. I made numerous calls to their call centre, the assistants were either ***********, or made falls promises. I went to the store to try to sort it out, I was given a number to phone for feedback, number cuts out after a few rings. Sent an e-mail two days ago, still waiting for a response. Makro blames the courier company, courier denies having picked up the parcel. And I am not the only one, while I was waiting at the store, other people came in with the same problem. Pathetic!