Makro online order

It has been more than two weeks since I placed my order online, and I still have not received it. I initially selected the delivery option when shopping online, but after waiting for so long without any progress, I decided to collect it from the centurion store myself.

After I sent a complaint email, I received confirmation that I could collect my order. However, when I arrived at the store, I was told that the order had been packed but never left the store, so they now need to look for my order. I was assured that an investigation would be conducted and that I would be contacted with feedback — yet, I am still waiting.

This has been an incredibly frustrating and disappointing experience, and a complete waste of my time. I expect an urgent update on the status of my order and a clear resolution.