Makro Online Only Products

Makro online only resellers are a headache when it comes to collections. I bought 2 products online, and they were delivered within 2 days. I was not happy with both the items but decided to return the one with the least faults. The items are from resellers (online only product) as a result you can't return them in store. I requested a return because the product was substandard, poor workmanship, with visible dents and scratches. The return was logged on the 31st of January and collection was scheduled for the 3rd of February. Till to date no communication was provided, i've sent emails, no reply. When I contact Makro call centre, I'm informed that the collections department has a backlog and that they will escalate. It's frustrating that they do not communicate. Now I have this item that I do not need with me. I need this gone and my money returned. Furthermore, I tried to review the product and my review was rejected twice( did not meet the review standards and regulations I suppose) . The only thing I did was to be brutally honest about the product (accompanied by pictures) and I mentioned the name of the reseller and that I have since logged a return and no feedback from them. Truly disappointed with their customer service.