BT
Bronwyn T
1 reviews | Active since Dec 2024
06 Dec 2024, 14:27
Makro online oder
A order was place on the 27th November via online and order was supposed to be delivered on 29th November...Black Friday. The order wasn't delivered as the excuse was that the address was incorrect. The agent read the address to me and the address was correct. Order was supposed to be delivered the Monday, 2nd December and still nothing. So we've been calling everyday since and still nothing. So on the 6th December I made 3 calls again...1. asking to speaking to a supervisor whuch apparently transferred me but my call was cut. 2. I called back a d the transferred me to supervisor at Makro Ottery, which the supervisor cut my call. 3. We called again asked for a refund. Also wanted to know when refund will be, she couldn't answe. While asking for a reference no, the agent put the call down. How pathetic is this. We paid for our products and now we must call everyday and nobody knows nothing. No one is logging these calls.
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Replies (2)0
Replies (2)
Makro's replyOfficial
18 Dec 2024, 14:42Dear Bronwyn,
We hope this message finds you well. We want to apologize for the delay in responding to your query. We understand how important timely communication is and regret any inconvenience this may have caused.
We are pleased to inform you that your issue has been resolved, as delivery of the order has taken place. If you have any further questions or need additional assistance, please do not hesitate to reach out.
Thank you for your understanding and patience.
Regards,
Makro Social Media Team
Hello Peter Agent
www.makro.co.za
A division of MASSMART Holdings Limited
We hope this message finds you well. We want to apologize for the delay in responding to your query. We understand how important timely communication is and regret any inconvenience this may have caused.
We are pleased to inform you that your issue has been resolved, as delivery of the order has taken place. If you have any further questions or need additional assistance, please do not hesitate to reach out.
Thank you for your understanding and patience.
Regards,
Makro Social Media Team
Hello Peter Agent
www.makro.co.za
A division of MASSMART Holdings Limited
Best regards,
Makro's reply18 Dec 2024, 14:42
Official
Dear Bronwyn,
We hope this message finds you well. We want to apologize for the delay in responding to your query. We understand how important timely communication is and regret any inconvenience this may have caused.
We are pleased to inform you that your issue has been resolved, as delivery of the order has taken place. If you have any further questions or need additional assistance, please do not hesitate to reach out.
Thank you for your understanding and patience.
Regards,
Makro Social Media Team
Hello Peter Agent
www.makro.co.za
A division of MASSMART Holdings Limited
We hope this message finds you well. We want to apologize for the delay in responding to your query. We understand how important timely communication is and regret any inconvenience this may have caused.
We are pleased to inform you that your issue has been resolved, as delivery of the order has taken place. If you have any further questions or need additional assistance, please do not hesitate to reach out.
Thank you for your understanding and patience.
Regards,
Makro Social Media Team
Hello Peter Agent
www.makro.co.za
A division of MASSMART Holdings Limited
Best regards,
Makro's replyOfficial
18 Dec 2024, 15:56Good day Bronwyn Trout,
We trust this note finds you in good spirits amidst the circumstances. It's with a heartfelt sense of gratitude that we acknowledge the time and effort you've spent providing us with your honest feedback
through our Hellopeter platform.
Please accept our deepest apologies for any inconvenience that we have unintentionally caused you; we genuinely share in your distress.
We want to assure you with complete sincerity that we've taken your complaint to heart, and we are wholeheartedly committed to resolving the issue promptly and with the utmost care.
We've reviewed our records and noted that the order has been delivered. Still, there seems to be a question concerning a refund associated with this order.
Could you please provide us with further details on this matter?
We are deeply sorry for the frustration and inconvenience you've experienced as a result.
We are invested in the actions we’re taking to ensure they realign with the quality service that you rightfully expect and unquestionably deserve from us.
With the warmest regards and a promise of better service,
Makro Social Media TeamMakro National Contact CentreMakro SAA division of MASSMART Holdings LimitedTel: ***WhatsApp: ***
We trust this note finds you in good spirits amidst the circumstances. It's with a heartfelt sense of gratitude that we acknowledge the time and effort you've spent providing us with your honest feedback
through our Hellopeter platform.
Please accept our deepest apologies for any inconvenience that we have unintentionally caused you; we genuinely share in your distress.
We want to assure you with complete sincerity that we've taken your complaint to heart, and we are wholeheartedly committed to resolving the issue promptly and with the utmost care.
We've reviewed our records and noted that the order has been delivered. Still, there seems to be a question concerning a refund associated with this order.
Could you please provide us with further details on this matter?
We are deeply sorry for the frustration and inconvenience you've experienced as a result.
We are invested in the actions we’re taking to ensure they realign with the quality service that you rightfully expect and unquestionably deserve from us.
With the warmest regards and a promise of better service,
Makro Social Media TeamMakro National Contact CentreMakro SAA division of MASSMART Holdings LimitedTel: ***WhatsApp: ***
Best regards,
Makro's reply18 Dec 2024, 15:56
Official
Good day Bronwyn Trout,
We trust this note finds you in good spirits amidst the circumstances. It's with a heartfelt sense of gratitude that we acknowledge the time and effort you've spent providing us with your honest feedback
through our Hellopeter platform.
Please accept our deepest apologies for any inconvenience that we have unintentionally caused you; we genuinely share in your distress.
We want to assure you with complete sincerity that we've taken your complaint to heart, and we are wholeheartedly committed to resolving the issue promptly and with the utmost care.
We've reviewed our records and noted that the order has been delivered. Still, there seems to be a question concerning a refund associated with this order.
Could you please provide us with further details on this matter?
We are deeply sorry for the frustration and inconvenience you've experienced as a result.
We are invested in the actions we’re taking to ensure they realign with the quality service that you rightfully expect and unquestionably deserve from us.
With the warmest regards and a promise of better service,
Makro Social Media TeamMakro National Contact CentreMakro SAA division of MASSMART Holdings LimitedTel: ***WhatsApp: ***
We trust this note finds you in good spirits amidst the circumstances. It's with a heartfelt sense of gratitude that we acknowledge the time and effort you've spent providing us with your honest feedback
through our Hellopeter platform.
Please accept our deepest apologies for any inconvenience that we have unintentionally caused you; we genuinely share in your distress.
We want to assure you with complete sincerity that we've taken your complaint to heart, and we are wholeheartedly committed to resolving the issue promptly and with the utmost care.
We've reviewed our records and noted that the order has been delivered. Still, there seems to be a question concerning a refund associated with this order.
Could you please provide us with further details on this matter?
We are deeply sorry for the frustration and inconvenience you've experienced as a result.
We are invested in the actions we’re taking to ensure they realign with the quality service that you rightfully expect and unquestionably deserve from us.
With the warmest regards and a promise of better service,
Makro Social Media TeamMakro National Contact CentreMakro SAA division of MASSMART Holdings LimitedTel: ***WhatsApp: ***
Best regards,