Makro online not with it

Ordered an paid online for an item on 8 June with a delivery promise of between 2 and 5 working days. Received emailconfirmation. On Thursday 14 June check the Makro website to see status update on delivery, only to fins that the order was cancelled. No correspondence AT ALL> Phoned Makro and they promise to call back. Hayden later call and informed us tat no stock was available..... He then said that he will arrange that our ebucks will be paid back. Today we check to see if the refund took place but nothing, so called again and was then informed that it will only happen around 20 June. Ridiculous, we want to use the bucks to purchase the item at a reliable vendor, ***en then try to assist only to inform me that an Etienne will try and expedite the refund to three days. Miraciously we then received the first email informing us that the cancelled ordered will be refunded. So: They sold us something that was not in stock They never inform us about the order cancellation They then take a week to refund your money (well it must still happen). This is the second time we have this total messed up online experience with Makro. Never again. MAK875130