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Barend B
1 reviews | Active since Dec 2018
05 Aug 2025, 10:06
Makro online – not so on the line
Previously, took Makro months to take back a faulty aircon bought online. Baught a jojo tank online on 29 Jul, with delivery indicated as 31 Jul. It is 5 Aug and I am still waiting. When I call Makro Online, they say the order must be dispatched from Makro Germiston - Wednesday. Cannot get through to Makro Germiston when you call. This was my last purchase at Makro.
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Barend B's updateReviewer Update
07 Aug 2025, 09:36 Makro Online's approach to answering complaints with a "PVT Response", is no more than kicking for touch - it creates the impression that Makro is attending to the complaint, but all the "PVT Response" does is to say – the applicable store will be approached. All along, time is ticking, and it is approaching almost 2 weeks now, and I have not received the jojo tank ordered on 29 July already.
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Barend B's update07 Aug 2025, 09:36
Reviewer Update
Makro Online's approach to answering complaints with a "PVT Response", is no more than kicking for touch - it creates the impression that Makro is attending to the complaint, but all the "PVT Response" does is to say – the applicable store will be approached. All along, time is ticking, and it is approaching almost 2 weeks now, and I have not received the jojo tank ordered on 29 July already.
BB
Barend B's updateReviewer Update
08 Aug 2025, 14:02I have not received the order and lodged a complaint with the relevent Ombud
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Barend B's update08 Aug 2025, 14:02
Reviewer Update
I have not received the order and lodged a complaint with the relevent Ombud
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Barend B's updateReviewer Update
12 Aug 2025, 08:24Two weeks later, and no delivery of the jojo tank baught online on 29 Jul. Received a call from Makro's all centre yesterday who confirmed that the call centre also has difficulties getting through to Germiston Store, and this has been reported. I was further told that the jojo tank will be uplifted during the day to be delivered by Wednesday. Yet, the MAKRO app still says the order is “Ready to Ship”.
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Barend B's update12 Aug 2025, 08:24
Reviewer Update
Two weeks later, and no delivery of the jojo tank baught online on 29 Jul. Received a call from Makro's all centre yesterday who confirmed that the call centre also has difficulties getting through to Germiston Store, and this has been reported. I was further told that the jojo tank will be uplifted during the day to be delivered by Wednesday. Yet, the MAKRO app still says the order is “Ready to Ship”.
BB
Barend B's updateReviewer Update
13 Aug 2025, 09:46 Another day, and the order placed on 29 July 2029, has still not been delivered. Makro’s go-to response has been to apologise, indicating that the store (Germiston) will be contacted, but like me, Makro is unable to contact its own store. Germiston simply does not answer.
BB
Barend B's update13 Aug 2025, 09:46
Reviewer Update
Another day, and the order placed on 29 July 2029, has still not been delivered. Makro’s go-to response has been to apologise, indicating that the store (Germiston) will be contacted, but like me, Makro is unable to contact its own store. Germiston simply does not answer.