Makro online not respecting their customers

I made an order on the 04th of November 2022 with order number MAK***, some items were delivered some were not some were refunded but the issue is that the refund of Tonic water was R13 short and its been a month since I've been calling and following up nothing has been done I keep receiving these reference numbers ***9684 And there's an item that hasn't been delivered as well here is a reference number ***, their online team is slacking with its finance department,

I don't advice anyone to order online as the service is not great at all.