MAKRO ONLINE NOT HONORING THEIR PROMISE OF SERVICE DELIVERY

I am highly disappointed in sending such a message.

I have only ever had good service from shopping at Makro, however my first experience shopping on your Makro Online store has left me with a bitter experience.

I placed an order on Thursday, 22 November 2017. The Makro Online store indicated that there was stock available and that a delivery time of 2 to 5 days was to be expected.

I received one sms (29th November) telling me that there may be a delay on my delivery with no further notifications received.

I have since, made numerous calls to Makro which either don't get answered, or false promises are made.

I have sent emails to Makro and received a promise of an update and escalation but yet again, nothing has been received.

It is the 8th December 2017 today, 16 days later, and still I don't know when I will receive the item I paid for.

How do I cancel my order? or will you be paying me interest for the money you have taken from me?

Disgruntled customer!