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Brian E
1 reviews | Active since May 2023
22 May 2023, 08:45
Makro Online not honoring Price advertised
On Monday 15 May I wanted to order a Kindle for my daughter's birthday. The were a 2021 edition on special with a great R850 saving on it. The moment I wanted to pay it was at full price with no discount on. I contacted Makro and have spend 193min on the phone trying to sort this out. Just to pay the price advertised. My daughter's birthday is on the 24th. By Friday the 19th they said it is sorted out and the item must just be loaded onto my profile. By today, Monday 22 May, nothing has happened. My daughter will have no birthday present on her 13th Birthday in 2 days. And this after Makro said it would be sorted in 48 hours right at the beginning. Blaming the 3rd party supplier.
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Replies (2)BE
Brian E's updateReviewer Update
23 May 2023, 17:47Once again a full day with no reply from Makro? It is unfortunate that I can not write a new review. I will how ever do this the moment I can. Can not believe how bad this service are...
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Brian E's update23 May 2023, 17:47
Reviewer Update
Once again a full day with no reply from Makro? It is unfortunate that I can not write a new review. I will how ever do this the moment I can. Can not believe how bad this service are...
BE
Brian E's updateReviewer Update
23 May 2023, 17:49Spent 45min on the phone yesterday. In total talkin to a "care provider" for 2min after about 5min in. 40min later they did not even bother to talk to me again. Had to hang up. I am now 240min in. That is 4 hours of my life Makro has taken away from me due to bad service.
BE
Brian E's update23 May 2023, 17:49
Reviewer Update
Spent 45min on the phone yesterday. In total talkin to a "care provider" for 2min after about 5min in. 40min later they did not even bother to talk to me again. Had to hang up. I am now 240min in. That is 4 hours of my life Makro has taken away from me due to bad service.