Makro Online not giving refund

I have been waiting for a refund from July 28 which is 3 months and 2 weeks already. I send them an email almost every week asking for progress reports but they just say they escalated it to the right person and I will get feedback within 48 hours but it has been 3 months. If it has been escalated every week has the CEO received it yet?

No feedback from the support team, did not receive any item from the order. Would rate 0/5 for the online store and the support team as of now.