Makro Online not efficient, bad experience

Makro stores are great but Makro Online is a nightmare. I purchased an item of R5499 online and selected the EFT option, as all online purchases it refers to my bank which i approved then I wait for the transaction to be finalized where it hangs up, going back to my order they ask if i want to try again, the same happened. Needless to say they took my money twice and still shows awaiting payment. I effectively paid almost R11000 and struggle to get the process going. Then the bad process starts. You can phone only an agent, if you phone again its another agent. Eventually I get a email that confirms it is sent to the finance Dept and I should give them 24 to 48 hours. it is now 120 hours and I have received no communication from them they have not even asked my banking details for the one repayment and the order is still not confirmed. If I phone now I have to start all over again.