Makro online, not delivering the goods

On the 22 October 2018, I attempted an online purchase. After proceeding to checkout, using the direct EFT option , my order was never confirmed. The money has been deducted from my bank account but the order remains reflected under my cart when viewed online. I spoke to Shane at the contact centre who escalated my query to Makro finance dept. No further response has been received. Numerous attempts to contact the online service number are never answered. There has been no response from other mails sent to ********** It’s as if Makro no longer exists but have taken my MONEY without sending the goods. NOt Happy.