HH
Hazel H
1 reviews | Active since Jul 2012
21 Feb 2024, 07:42
Makro online not collecting item for refund
Purchased item online - needs to be returned - contacted them on 09.02.24 and did what was requested. They advised collection would be 2-5 days - no collection done. I contact them telephonically and via email and am told everytime that query has been escalated - when I say that doesnt work because no one does anything they say some one WILL contact me. NO ONE DOES! So here I am on the 21st still waiting for that mysterious person to contact me and come and pick up item so that I can get a refund.
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Replies (2)HH
Hazel H's updateReviewer Update
21 Feb 2024, 17:21Not sure how effective the team is if they cannot even get my name right!
HH
Hazel H's update21 Feb 2024, 17:21
Reviewer Update
Not sure how effective the team is if they cannot even get my name right!
HH
Hazel H's updateReviewer Update
23 Feb 2024, 09:58I received an email on Wednesday evening at 20.25 assuring me that my problem had, once again, been escalated and that the problem was being worked on. I still have not been contacted about this item being collected for return. What is going on?? On Monday it will be 3 weeks!! Makro obviously does not care about the bad reviews.
HH
Hazel H's update23 Feb 2024, 09:58
Reviewer Update
I received an email on Wednesday evening at 20.25 assuring me that my problem had, once again, been escalated and that the problem was being worked on. I still have not been contacted about this item being collected for return. What is going on?? On Monday it will be 3 weeks!! Makro obviously does not care about the bad reviews.