makro online - NOT a viable option ..takes over 7 working days with no response

<p>So here is my list of problems and yet I have not received any communication as to why my online order has not been delivered..I would have been happy to collect.. yet have gone through the following list of serious concerns:</p> <p> </p> <p>1- I placed my order which is for my kids for Christmas and amounts to over R6000</p> <p>2- I placed my order online with the conditions of delivery within 2 –5 working days..this was on 7th Dec 2016</p> <p>It is now 16 Dec 2016 and I am NO closer to receiving my order.</p> <p>3- I have now phoned 5 times to find out what is happening: twice on tues 13th Dec and consultant promised to phone me back twice yet never did.</p> <p>I phoned again today 16/12/2016 and was told I would be phoned back without luck again.</p> <p>I phoned on 14th and 15TH Dec and was told order was with Dawn Wing – yet having phoned them and tracked your order with them and they do NOT have order</p> <p>4- I sent 2 emails on 13 Dec without response</p> <p> </p> <p>All I have done is place my Christmas order for my kids with the belief I have my order within 2-5 working days as promised. I have worked all year long to be able to buy my children a special gift for Christmas and now it is very likely they will never get it despite me having paid for it on 07/12/2016</p> <p>I have had NO communication as to when order will be delivered or why it has exceeded 5 working days . I am deeply disappointed in their service and would suggest online service to be removed if Makro can Not live up to their promises.</p> <p> </p> <p> </p>