Makro online - Nope.

I ordered a product on Makro's online portal.

I was then instructed that the product was not available and "would I like to cancel my entire order or just the item that was unavailable." I mailed saying "please cancel the whole order", as the item in question was the only one I really wanted, and it was on special. Shortly after that I noticed that the item was in fact still registered as available through one or two stores on their system, so I sent a follow up mail asking them NOT to cancel the order and to please send me the whole order as I can see that the product is available still. Later on I received an email responding to my first mail, saying "as per your instructions I have cancelled your order". After some back-and-forth, she couldn't really grasp the fact that there was an email shortly after the first one, telling her to ignore the first mail and to please NOT cancel the order. About a week later I contact customer support and explained the situation. They were incredibly helpful over the phone and totally agreed with me that I should have received the item I wanted from the other store. Great service over the phone. I was told that he would look into it and get back to me. I emailed several times after that with no response. I waited about a month then called again. The person I had spoken to before had left the company (surprise surprise). The new person said that he would look into it and get back to me. I didn't hold my breath. Still haven't heard back. This all started in February. Its now (checks calendar), too damn long to still be waiting. Makro still has my money and hasn't satisfied my order...