Makro Online - Non existant customer service, No delivery, no feedback,

Placed an order Online, order #MAK*** for some drinks, on the 26th November. Everything showed as stock items, so I would assume delivery within a week maximum. their website says 3-7 days. But on query, their customer service states 3-7 "working" days. I must have been in contact with Makro customer service at least 6 times so far, with responses like: "We are following up with the store", "will advise once feedback is provided", "you will receive further communication when order is on its way", "order is ready for collection", "Awaiting drivers to collect".

So far its been 19 days and still nobody can tell me why the delay or when it will be delivered. Shocking experience! I will not be back any time soon.