Makro online -non delivery of service

I purchased a pram which was only available online on the 31st of January 2022. First i was phoned 2 days after the order to be told the colour was out of stock, since i had already paid and was told refund would take 7+ days i chose another colour. On the 3rd i called them to ask why there was no update on my order. I was assured that my order would be delivered within the 7 day period. On the 8th, i called them since i had not been contacted to confirm delivery and was told my case had been escalated. Today still nothing, if i do not call them they do not bother to respond. Makro doesnt care about their customers once they have received the money. I am so disappointed! Wish i had used tried and trusted Takealot!