Makro online non delivery

I generally haven’t had any issues, but over the past two months things have gone wrong. First, I experienced a non‑delivery of Dettol, which after a lot of back‑and‑forth was finally delivered a week later. Now this month, without any explanation, 10kg of sugar was not delivered—even though the rest of my order was. When I asked about it, I was told it would be delivered by the 3rd, which of course did not happen. When I queried it again, I received generic responses saying it had been escalated to the relevant department and that a follow‑up had been sent, but no real update or solution. In the meantime, I cannot buy more sugar as it’s not within my budget. Having this happen for a second month in a row has left me with a very bitter taste in my mouth—no pun intended—and I would rather order elsewhere going forward.