Makro Online no help at all

Item: Makro
Rating: 1
Author: Tiny V

Worst service from an Customer service department. Placed an order on 26th October, on 3 November recieved an sms that my order is with the couriers. on 9 November i called Customer service cause no parcel was recieved and was told that it is with DSV couriers they cant help me, after numerous calls i got a tracking for DSV which told me that they do not have a parcel with that tracking number. Back to Makro service centre which promised me delivery on Friday 12th November. Today same story that Package is with DSV they cant tell me when i will recieve it.

Helpful (0)

Replies (1)

Makro's replyOfficial

15 Nov 2021, 16:56

Good day Tiny,

Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.

We take all our customer requests seriously and assure you that this matter will be our priority.

We have received your complaint and we will therefore have it addressed and dealt with internally with relevant departmental managers, We shall thereafter relay back to you with concrete feedback shortly.

Once again we do apologize for the inconvenience caused throughout your journey with us.

Hope you find the above in order.

Have a wonderful day.

Kind regards
Makro Hellopeter Team

Makro's reply15 Nov 2021, 16:56

Official