Makro Online - no delivery, no response, no customer care

To order through Makro Online is a nightmare on its own. The problem is that there is absolutely no customer service afterwards. If you try to send them an email to ***, it takes them forever to answer your mail or they just don't answer at all. i have placed and paid for an order on 17 January 2025 and are STILL awaiting delivery. This is not the first time it happened. It has happened more than once before. Unfortunately, I am not close to a Makro store, so I am forced to buy the stock for my business online. My order status still reflects as "order in progress" and the items I ordered was items I know for a fact they have in stock as it is huge sellers. I m tired of wasting my time on following up. It seems like there mailboxes are unattended