AS
Anton S
1 reviews | Active since Jun 2022
13 Mar 2023, 11:48
Makro Online - No delivery 7 weeks later! Many phone calls and emails.
Specific to Makro Online experience and then follow up support.
I have had 2 orders now outstanding since January 28th - So going on 7 weeks. I have phoned/emailed/escalated with no luck or result!! I'm still waiting! I've asked to alternatively just refund the orders, but then also nothing! So frustrating and actually I'm at the point of just phoning the bank for a CC reversal.
When Makro's delivery arrives then it is great, and it works. However, if there is an issue (stock or whatever) then the whole thing falls apart and good luck getting things sorted out!
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Anton S's updateReviewer Update
16 Mar 2023, 12:46Thank you Makro and Hello Peter team. I can confirm that everything has now been resolved and I received my order in full. The manager of Riversands Makro also phoned to follow up and confirm that all is ok. Thank you for your help and resolving the issue in a professional manner.
AS
Anton S's update16 Mar 2023, 12:46
Reviewer Update
Thank you Makro and Hello Peter team. I can confirm that everything has now been resolved and I received my order in full. The manager of Riversands Makro also phoned to follow up and confirm that all is ok. Thank you for your help and resolving the issue in a professional manner.