Makro online no delivery

Item: Makro
Rating: 1
Author: Zaki K

I ordered an item on Makro online and it's about three weeks no delivery. The order is paid for. I called the online support/complaint line and to date all I received is an email to say they will follow up. I called again and was put on hold for 15 minutes by the support person. Then the call was cut twice by the operator. Finally got through to another support person and waited another 15 minutes for them to check what's going on. I even asked the operator to find out if I can pick up the order from a branch. So the outcome is that it's with the courier company whose name they not disclosing and my order will be delivered in the next 3 days...#frustrated

Helpful (0)

Replies (1)

Makro's replyOfficial

04 Feb 2020, 12:30

Good day Zaki

Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.

We take all our customer requests seriously and assure you that this matter will be our priority.

We have received your complain about the outstanding delivery of your online order, please note that we are tirelessly working around the clock to the order delivered to you completely. We shall therefore relay back to you with concrete feedback within a period of 24 to 48 hours.

Once again we do apologize for the inconvenience caused throughout your journey with us.

Hope you find the above in order.

Have a wonderful day.

Kind regards
Makro Hellopeter Team

Makro's reply04 Feb 2020, 12:30

Official