1 reviews | Active since Feb 2012
Makro Online no customer service and poor delivery
I placed an order at 07:15 AM on 27 November. On Tuesday I was told it will be delivered on 6 December but when I called on 5 December I was told that the delivery day can not be confirmed yet. So I was **** to, now I want to report the matter to a complaints or customer care manager, so they give me a number *** but that number just rings, no one answers. The whole Makro Online system is broken leaving customers with NO recourse! Just total disregard for customer service. It is still in Order Confirmed status, not yet in Order in Progress. I have ordered other items from two other online stores and received one within 24 hours and the other within 3 working days but not Makro - I may only complain after 10 working days?
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management from our online department regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management from our online department regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you to Shirene and everyone else involved in resolving this.
Thank you to Shirene and everyone else involved in resolving this.