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Natasha O
1 reviews | Active since Feb 2013
09 Dec 2023, 09:03
Makro Online NIGHTMARE...THOUSANDS ******!
On Black Friday I placed two online orders with Makro.
With the first, the funds for the order were taken off but the order only showed processing and then cancelled with the funds still taken out of my account. The second order was charged for twice. I've phoned and emailed countless times.I've also sent the erroneous proof of payments numerous times to Ayanda, Gomolemo, Norman and Zoe with no resolution weeks later.
How can a huge Dutch brand such as this have such horrific customer service and be allowed to ***** thousands from customers!
After this I'm no longer a customer of Makro and I will spread my word...
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Natasha O's updateReviewer Update
22 Jan 2024, 16:26Well what a surprise that two months later one of the duplicate transactions that was ****** from my account and not reversed, as is standard procedure according to FNB, has still not been paid back into my account. After countless emails and phone calls without any reply, I'm going to phone the National Consumer Commission authority!
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Natasha O's update22 Jan 2024, 16:26
Reviewer Update
Well what a surprise that two months later one of the duplicate transactions that was ****** from my account and not reversed, as is standard procedure according to FNB, has still not been paid back into my account. After countless emails and phone calls without any reply, I'm going to phone the National Consumer Commission authority!
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Natasha O's updateReviewer Update
29 Jan 2024, 11:43Consumer tip: go to cgso.org.za to log a complaint, as this seems to be the only solution to getting things done after two months of sheer frustration!
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Natasha O's update29 Jan 2024, 11:43
Reviewer Update
Consumer tip: go to cgso.org.za to log a complaint, as this seems to be the only solution to getting things done after two months of sheer frustration!