1 reviews | Active since Nov 2011
Makro Online Nightmare
On 26 December I placed an order online to the value of around R3000. Upon my return from holiday, 4 January, the item wasn't delivered. I checked online only to see that the order was cancelled without my knowledge or any notification from Makro. I then requested a refund on 4 January and was advised that this will take 7 - 14 days. After numerous e-mails and phone calls I didn't receive a response. Yesterday 18 Jan I was told this is still being processed. Today 19 January when following up I was told that the refund was only approved by their supplier yesterday and this will again take 7-14 days to process. I have paid for this order 26 December, which is almost a month ago. I want my MONEY BACK with the delivery fee. The order disappeared from my online profile in the meantime.
Thank you for bringing this to our attention. I’m sorry you’ve encountered this type of service. This is certainly not what we want happening to any of our customers who have placed orders online and to find that they haven't received feedback regarding their order. These occurrences will be addressed with the relevant parties at store to ensure that this matter is rectified and a solution is given. I will contact you shortly regarding your complaint. Regards, Anthony Vermeulen
Thank you for bringing this to our attention. I’m sorry you’ve encountered this type of service. This is certainly not what we want happening to any of our customers who have placed orders online and to find that they haven't received feedback regarding their order. These occurrences will be addressed with the relevant parties at store to ensure that this matter is rectified and a solution is given. I will contact you shortly regarding your complaint. Regards, Anthony Vermeulen