Makro online - Never use them

Item: Makro
Rating: 1
Author: Yetheen M

Online order placed on the 11th April 2020. Still waiting for my essential order. 2 items were just removed as well so now I will have to source somewhere else and WAIT for refund. I've called the support Centre probably 6 times already with no assistance whatsoever or estimated delivery date. Pathetic service that we will never use again.

Thanks for nothing during this time.

Helpful (0)

Replies (1)

Makro's replyOfficial

28 Apr 2020, 13:37

Good day Yetheen,

Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.

We take all our customer requests seriously and assure you that this matter will be our priority.

Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.

Once again, we do apologize for the inconvenience caused throughout your journey with us.

Hope you find the above in order.

Have a wonderful day.

Kind regards
Makro Hellopeter Team

Makro's reply28 Apr 2020, 13:37

Official