MAKRO ONLINE - NEVER ORDER FROM THEM!!!!!!!!!!!
MAK***
In early November I ordered few items from Makro online (which I've also previously done for our company and delivery was seamless with no problems).
I ordered a a set of pots (which they keep referring to as a dinner service...because the description on the website is wrong). The wrong colour was then delivered, I contacted them to ask if the wrong colour was mistakenly delivered, Royal Blue...instead of the Turquoise blue I ordered from the website. After numerous calls, speaking to *********** people I logged a return...then the lady phone immediately, but still could not tell me if the colour was misrepresented on the website or if I could in actual fact just exchange the pots for the colour I wanted, as I was happy with the quality of the pots.
Then they delivered little glass bowls, I ordered glass bowls with red lids (as per picture on the catalogue), but received them with blue lids. This I thought I would rather accept instead of speaking to anyone from that call centre.
Then the 'Deluxe ironing board' of almost R500 was delivered. NO box, only bubble wrapped. We used scissors to cut the bubble wrap and take it out...immediately noticed that the ironing board cover was damaged. I immediately logged a return with pictures and asked them to collect. Then we had to struggle to the damn thing back into the "original packaging"...which was only bubble wrap. Almost 2 weeks after that the supplier of this product (MAKRO should be ashamed of dealing with LaibahTrading CC) disputed my claim that I received a damaged item & refused to refund me. After almost a month I HAD to buy another ironing board and repeatedly phoned and e-mailed Makro Online to ask them to NOT send me another ironing board...because the supplier then had a change of heart and decided that they would replace the cover for me.
By then I told Makro repeatedly, that I do not WANT or NEED that item anymore...the last time I spoke to them was before I went on leave, 12 December...the call centre agent called a supervisor which once again made a lot of promises of following up personally. Still nothing.
Up until now nobody seems to read through the e-mail threads, they cannot be bothered...the staff is either ***********, badly trained, or just plain lazy.
What do I need to do to get a response and refund from Makro.
I phoned this morning again! Spoke to the call center agent & then asked to speak to her supervisor / team leader...after 30 minutes an automated voice asked me to rate their service...a 1 because you cannot select 0...and then I was promptly cut off.