Makro online - never again - the convenience of online shopping was a major headache and inconvenience

21 October - purchased a TV online from Makro thinking it would be easier to have it delivered instead of going to the shop and trying to carry it myself (I'm a lady and its a big tv). Payment, quick and easy, off my card immediately. Deliverd 2-5 days. 24 October - track my online purchase says it has been handed to courier. I wait and wait and wait. 30 October - I eventually phone them after having heard nothing from anyone to find out what is happening. The TV was coming from Pietermartizburg, I would have it the next day. I live in Cape Town. When TV was purchased, I checked stock and there was stock in Ottery branch. No communication from Makro to advise of the hold up. 31 October - TV arrives by Dawn Wings 03 November - unpack TV, needed to wait until someone could help me unpack, to discover the TV looked as if someone had taken a hammer to it. My guess, left Makro in good condition but the couriers didn't pack in upright and damaged the TV in transit. 04 November - contact Makro. We will get back to you in 2 - 5 days????? ***! 05 November - call from Bukelani at Pietermaritzburg branch. Advised refund would take up to 10 days???? ***! You quick to take my money but now I must wait 10 days before you give it back. It's not like I changed my mind and don't want the TV. He was very helpful and then went quiet. Heard nothing further. Asked if I could drop it off at my nearest Makro and was told "I wish it was that easy". 06 November - received call from Ernest in Johannesburg advising TV would be collected. Advised I was available after 4pm or next day before 10. Was told they would be there by 10. 07 November - 10h30 - no Dawn Wings. No call from Makro to advise of the delay or to follow up. Phone Ernest. He follows up with courier. They can only make it after 4pm. Your arrangement with Dawn Wing couriers needs to be relooked at. They are a useless company. And while I do not blame Makro for the damaged TV, I do have a problem with the follow up from yourside. I am having to make calls to follow up what is going on. There is no communication from your side. Phoned Pietermartizburg to find out when a refund is expected as 2 days have passed and still no feedback from Bukelani. This is shocking customer service from a big store like Makro.