JG
James G
1 reviews | Active since Apr 2010
03 Jun 2020, 10:42
Makro Online. Never again
Placed an order online for HP 652 cartridges on 20 May 2020 for delivery in 10 to 14 days. On day 14, I receive an email that the order is cancelled. Wait 45 minutes on the phone to be told sorry they have no stock and I should receive a refund into my credit card account in about 7 days. Diabolical. How can they offer a product for sale that they do not have, cancel the deal and then hold on to your money for another 7 days. Seems like a great way to improve cash flow in these difficult times. Makro should withdraw from eCommerce. They are ***********.
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Replies (3)
Makro's replyOfficial
03 Jun 2020, 15:37Good day James,
Trust you are well?
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused. We take all our customer concerns seriously and would like to thank you for your feedback as this helps us implement new ways on improving our customer service. Please accept our sincerest apologies for the manner in which this matter has been handled and the service received throughout your journey with us.
Please be advised that we have sent your complaint through to our team for further and urgent assistance. We will continue to follow-up to ensure that this matter is addressed and resolved urgently. We will be sure to provide you with feedback shortly.
Once again, we do apologize for the inconvenience caused.
Hope you find the above in order.
Have a wonderful day further.
Kind regards
Makro Hellopeter Team
Trust you are well?
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused. We take all our customer concerns seriously and would like to thank you for your feedback as this helps us implement new ways on improving our customer service. Please accept our sincerest apologies for the manner in which this matter has been handled and the service received throughout your journey with us.
Please be advised that we have sent your complaint through to our team for further and urgent assistance. We will continue to follow-up to ensure that this matter is addressed and resolved urgently. We will be sure to provide you with feedback shortly.
Once again, we do apologize for the inconvenience caused.
Hope you find the above in order.
Have a wonderful day further.
Kind regards
Makro Hellopeter Team
Makro's reply03 Jun 2020, 15:37
Official
Good day James,
Trust you are well?
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused. We take all our customer concerns seriously and would like to thank you for your feedback as this helps us implement new ways on improving our customer service. Please accept our sincerest apologies for the manner in which this matter has been handled and the service received throughout your journey with us.
Please be advised that we have sent your complaint through to our team for further and urgent assistance. We will continue to follow-up to ensure that this matter is addressed and resolved urgently. We will be sure to provide you with feedback shortly.
Once again, we do apologize for the inconvenience caused.
Hope you find the above in order.
Have a wonderful day further.
Kind regards
Makro Hellopeter Team
Trust you are well?
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused. We take all our customer concerns seriously and would like to thank you for your feedback as this helps us implement new ways on improving our customer service. Please accept our sincerest apologies for the manner in which this matter has been handled and the service received throughout your journey with us.
Please be advised that we have sent your complaint through to our team for further and urgent assistance. We will continue to follow-up to ensure that this matter is addressed and resolved urgently. We will be sure to provide you with feedback shortly.
Once again, we do apologize for the inconvenience caused.
Hope you find the above in order.
Have a wonderful day further.
Kind regards
Makro Hellopeter Team
JG
James G's updateReviewer Update
03 Jun 2020, 18:42I have since received an email stating the funds will be refunded within 2 to 10 days. Makro have already had the use of my money for 14 days. In the meantime Makro have increased the price of the cartridges from R599 to R679 or 13.4%
If Makro want to make amends then the least I would expect is for them to honor the price of R599 immediately stock becomes available.
If Makro want to make amends then the least I would expect is for them to honor the price of R599 immediately stock becomes available.
JG
James G's update03 Jun 2020, 18:42
Reviewer Update
I have since received an email stating the funds will be refunded within 2 to 10 days. Makro have already had the use of my money for 14 days. In the meantime Makro have increased the price of the cartridges from R599 to R679 or 13.4%
If Makro want to make amends then the least I would expect is for them to honor the price of R599 immediately stock becomes available.
If Makro want to make amends then the least I would expect is for them to honor the price of R599 immediately stock becomes available.
JG
James G's updateReviewer Update
07 Jun 2020, 13:17Makro have still not refunded me the money I paid them on 20 May 2020 for goods that they failed to supply. Makro Online...... Let the buyer beware.
JG
James G's update07 Jun 2020, 13:17
Reviewer Update
Makro have still not refunded me the money I paid them on 20 May 2020 for goods that they failed to supply. Makro Online...... Let the buyer beware.