EL
Eugene L
1 reviews | Active since Feb 2013
06 Jul 2020, 15:04
Makro Online - Never Again
On 2020/05/01 I ordered a gas bottle from Makro Online. Its now 2020/07/06 and I still have not received it.
3 Weeks after placing the order I phone to inquire where it is. According to Makro the order was shipped, but according to them it was handed to the courier. When following up with the courier, they never received the order.
I have phoned Makro 4 times to follow up, and each time its escalated, but then nothing happens...
Terrible customer service.
When advised by the call center to phone the branch to follow up, there is a bigger chance of COVID-19 disappearing than there is of them answering their phones.
Terrible customer service.
Helpful (0)
Replies (2)0
Replies (2)
Makro's replyOfficial
06 Jul 2020, 15:35Good day Eugene,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Makro's reply06 Jul 2020, 15:35
Official
Good day Eugene,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
EL
Eugene L's updateReviewer Update
08 Jul 2020, 20:01No, I do not find the above in order.
Have I not waited long enough already?!
Yes on the 46th of the 48 hours time span you give me, all you manage to so is to send me the same generic message you responded to here in an email.
IS THAT ALL YOU ACCOMPLISHED IN THE 48 HOURS?!?!
I am very impressed that you have fooled yourself into believing the blanket statement you reply to all your HelloPeter complaints, however, the fact that it has taken you 46 hours to send me the same empty promise as you did on the day I lodged the complaint, proves that your commitment to resolving this is nothing but a LIE, else we would not be sitting at almost week 6 without no resolve to the issue.
6 weeks = 42 days. Not the 10-14 days you LIE about on your website.
Let's be honest, it was a priority for you to take my money! Now that you have it you, don't give a toot to fulfill your side of the barter. Else we would not be sitting here with an order that has yet to be fulfilled after 6 weeks.
Have I not waited long enough already?!
Yes on the 46th of the 48 hours time span you give me, all you manage to so is to send me the same generic message you responded to here in an email.
IS THAT ALL YOU ACCOMPLISHED IN THE 48 HOURS?!?!
I am very impressed that you have fooled yourself into believing the blanket statement you reply to all your HelloPeter complaints, however, the fact that it has taken you 46 hours to send me the same empty promise as you did on the day I lodged the complaint, proves that your commitment to resolving this is nothing but a LIE, else we would not be sitting at almost week 6 without no resolve to the issue.
6 weeks = 42 days. Not the 10-14 days you LIE about on your website.
Let's be honest, it was a priority for you to take my money! Now that you have it you, don't give a toot to fulfill your side of the barter. Else we would not be sitting here with an order that has yet to be fulfilled after 6 weeks.
EL
Eugene L's update08 Jul 2020, 20:01
Reviewer Update
No, I do not find the above in order.
Have I not waited long enough already?!
Yes on the 46th of the 48 hours time span you give me, all you manage to so is to send me the same generic message you responded to here in an email.
IS THAT ALL YOU ACCOMPLISHED IN THE 48 HOURS?!?!
I am very impressed that you have fooled yourself into believing the blanket statement you reply to all your HelloPeter complaints, however, the fact that it has taken you 46 hours to send me the same empty promise as you did on the day I lodged the complaint, proves that your commitment to resolving this is nothing but a LIE, else we would not be sitting at almost week 6 without no resolve to the issue.
6 weeks = 42 days. Not the 10-14 days you LIE about on your website.
Let's be honest, it was a priority for you to take my money! Now that you have it you, don't give a toot to fulfill your side of the barter. Else we would not be sitting here with an order that has yet to be fulfilled after 6 weeks.
Have I not waited long enough already?!
Yes on the 46th of the 48 hours time span you give me, all you manage to so is to send me the same generic message you responded to here in an email.
IS THAT ALL YOU ACCOMPLISHED IN THE 48 HOURS?!?!
I am very impressed that you have fooled yourself into believing the blanket statement you reply to all your HelloPeter complaints, however, the fact that it has taken you 46 hours to send me the same empty promise as you did on the day I lodged the complaint, proves that your commitment to resolving this is nothing but a LIE, else we would not be sitting at almost week 6 without no resolve to the issue.
6 weeks = 42 days. Not the 10-14 days you LIE about on your website.
Let's be honest, it was a priority for you to take my money! Now that you have it you, don't give a toot to fulfill your side of the barter. Else we would not be sitting here with an order that has yet to be fulfilled after 6 weeks.