NS
Nic S
1 reviews | Active since Jan 2015
07 Nov 2019, 13:35
Makro Online: NEVER AGAIN!!!
There is no Convenience in this online shop at Makro... Worst service ever.This is the Second time That this happened on one of my orders with the Makro Online orders. The payment was made on the day of the order 4th November from Nedbank to Nedbank So There is no delay there. Follow up on the 6th and according to them the payment cannot be allocated.? But They did get the Proof of payment on the 4th. The will escalate this to the Finance department. and it should be done by 7th. I called 3 times on the 7th, every time the same story. How can it take 3 days to verify the payment. The account is correct the reference is correct. Someone is not doing there work. Never again.
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Replies (4)0
Replies (4)
Makro's replyOfficial
07 Nov 2019, 16:06Good day Nic,
Thank you for bringing this matter to our attention.
Kindly accept our humblest apologies for the inconvenience this matter has caused you. We have already contacted our Finance manager to assist in this regard and as soon as feedback is received, we will contact you.
Please be advised that feedback will be relayed within 48 working hours.
Kind Regards,
Makro Hello Peter Team
Thank you for bringing this matter to our attention.
Kindly accept our humblest apologies for the inconvenience this matter has caused you. We have already contacted our Finance manager to assist in this regard and as soon as feedback is received, we will contact you.
Please be advised that feedback will be relayed within 48 working hours.
Kind Regards,
Makro Hello Peter Team
Makro's reply07 Nov 2019, 16:06
Official
Good day Nic,
Thank you for bringing this matter to our attention.
Kindly accept our humblest apologies for the inconvenience this matter has caused you. We have already contacted our Finance manager to assist in this regard and as soon as feedback is received, we will contact you.
Please be advised that feedback will be relayed within 48 working hours.
Kind Regards,
Makro Hello Peter Team
Thank you for bringing this matter to our attention.
Kindly accept our humblest apologies for the inconvenience this matter has caused you. We have already contacted our Finance manager to assist in this regard and as soon as feedback is received, we will contact you.
Please be advised that feedback will be relayed within 48 working hours.
Kind Regards,
Makro Hello Peter Team
NS
Nic S's updateReviewer Update
11 Nov 2019, 13:26Hi. Now , 7 Days after the order and payment, the feedback I got was still Its in Process, the only feedback I received, was the payment was allocated. 4 Days after payment was **** I have never dealt with an online service that takes that long to verify a payment that was done correct as prescribed in there account. Now we are on the next phase "In Process " since Friday . There Is no convenience nor comfort in baying this way. Why do Makro have this online shop if they cannot manage it's service effectively and professionally . This all boils down to bad management. When will my Laptop be Delivered how long will I wait? Will it take another 4 days to be collected From Makro, and then delivers?
NS
Nic S's update11 Nov 2019, 13:26
Reviewer Update
Hi. Now , 7 Days after the order and payment, the feedback I got was still Its in Process, the only feedback I received, was the payment was allocated. 4 Days after payment was **** I have never dealt with an online service that takes that long to verify a payment that was done correct as prescribed in there account. Now we are on the next phase "In Process " since Friday . There Is no convenience nor comfort in baying this way. Why do Makro have this online shop if they cannot manage it's service effectively and professionally . This all boils down to bad management. When will my Laptop be Delivered how long will I wait? Will it take another 4 days to be collected From Makro, and then delivers?
NS
Nic S's updateReviewer Update
12 Nov 2019, 09:53Day 8 Still in process........ And no feedback from any one from Makro in 4 days. Just proofs my Point. Makro have NO Client support. Worst service ever!!!!1.
NS
Nic S's update12 Nov 2019, 09:53
Reviewer Update
Day 8 Still in process........ And no feedback from any one from Makro in 4 days. Just proofs my Point. Makro have NO Client support. Worst service ever!!!!1.
Makro's replyOfficial
12 Nov 2019, 10:01Hi Nic,
Due to the payment delay, the order was only Transmitted to the store on Friday afternoon. We have requested your order to be prioritized and they will dispatch it today with DSV. We will relay further information from DSV regarding delivery as soon as it is received.
Kind Regards,
Makro Hello Peter Team
Due to the payment delay, the order was only Transmitted to the store on Friday afternoon. We have requested your order to be prioritized and they will dispatch it today with DSV. We will relay further information from DSV regarding delivery as soon as it is received.
Kind Regards,
Makro Hello Peter Team
Makro's reply12 Nov 2019, 10:01
Official
Hi Nic,
Due to the payment delay, the order was only Transmitted to the store on Friday afternoon. We have requested your order to be prioritized and they will dispatch it today with DSV. We will relay further information from DSV regarding delivery as soon as it is received.
Kind Regards,
Makro Hello Peter Team
Due to the payment delay, the order was only Transmitted to the store on Friday afternoon. We have requested your order to be prioritized and they will dispatch it today with DSV. We will relay further information from DSV regarding delivery as soon as it is received.
Kind Regards,
Makro Hello Peter Team