MAKRO online never again

Very polite over the phone. but! If the end result of all that strenuous work that they put in day in and out had a numerical expression (and i am referring to all the apologizing, system loading, creating tickets, resolving tickets, trying to understand the problem yet again, more apologizing, following up with other departments and sub-contractors, involving higher level management, making promises to get back to you, writing emails that technically contain no information of value, sticking arduously to some internal process to which nobody else at any other point of time seems to be committed), so if we wanted to assign a number that measures the output of all that stressful, incessant work, the number would be ZERO (precisely the number of times they fulfilled any of their promises to call you back). to sum up, never again