Makro Online - Never Again

I am bitterly disappointed with Makro's online service. I purchased an item online because it was out of stock at their store. It was delivered in good time, but sadly it was damaged. Two weeks later and after three long phone calls to Makro's Online Call Centre, plus an email, I still have no idea when they will collect and replace the damaged item. It would have been quicker to drive to another Makro store which had the product in stock. It has been a very frustrating process and I will avoid purchasing anything online through Makro again ... not worth it!