Makro Online - NEVER AGAIN!!!!

On 10 December I ordered 3 items from Makro Online. This was the first time attempting this method of shopping, and after this experience, the last, unless something changes......... As I started getting concerned about when my order will be delivered, I emailed Makro on 18 December and they rep**** that they do not have one of the items in stock. Well maybe if they processed my order the same day or at least the next day the stock would have been available. The email gave me an option to have this item refunded, which I accepted. (PS, nothing in my account yet and doubt I will see it this year) Since then I have emailed again and called this morning. The email was never rep**** to. The call centre said they are offline and I must call back later. I explained that I need these items for Christmas presents and I am going away on the 24th. The call centre agent said, sorry to hear. Makro, you need to drastically improve your online customer experience, shopping online is the way of the future, but if you cannot do it right, then don't do it at all. Thanks for nothing.