Hellopeter
Share Your Experience
JL
Jimmy L

1 reviews | Active since Jun 2018

29 Jun 2018, 19:36

Makro Online Never Again

Please do not ever shop online with Makro! I bought an item on Sunday the 24th of June. It is now the 29th of June and I have yet to receive my Item. I called Makro on Wednesday the 27th of June to find out when my item would be delivered and I was told it would be delivered on Thursday the 28th of June. Thursday came and went and nothing, not even a call or sms. I called Makro again today (Friday the 29th of June) and spoke with Tabela. She informed me that the number for deliveries was currently busy, but would call me back and let me know as to why my item had not been delivered. Three hours passed and still I had not gotten a call back, so I called Makro again as spoke to Shane. He informed me that I should be aware that the item I bought was through a third party, hence why it was not delivered because there was an issue with the third party. But yet Tabela said to me that a waybill was made out on Monday the 25th of June. Then Shane changes his story and said there was a big ****** up. So let me get this right... I buy my item on Makro online, I try choose the option to collect my item from Makro Silverlakes but am not allowed to as it will only be delivered and I have to pay extra for delivery. Now I get told, am I aware I bought the item through a third party?? I bought the item from Makro online, the third party has ****** all to do with me!!! Your service is shocking... I would rather take my business to take a lot! You can't even call or sms to apologies for the mess up, I have to run after you. I'm a paying customer and your customer service is non existent!

0
Replies (5)
Makro
Makro's reply03 Jul 2018, 07:27
Official

Thank you for alerting us on your complaint. Kindly be advised that your complaint has been escalated to the relevant team who will be in contact with you.

Regards

Mbali Makhanya

JL
Jimmy L's update04 Jul 2018, 09:08
Reviewer Update
Morning Mbali, Tuesday the 3rd of July 2018 has come and gone, I was promised by Shane that my package will be delivered. I called twice yesterday and spoke with Alex and Teboiseng, both of whom said they will call me back by the close of business and inform me as to when my package will be delivered. Guess what....no one called me back. I bought this item on Sunday the 24th of June 2018, it has now been 8 working days, I paid extra for delivery on top of it all....WHEN IS MY ITEM GOING TO BE DELIVERED??????? You say you will be in contact with me, but I haven't gotten a single call from anyone at Makro?
JL
Jimmy L's update04 Jul 2018, 09:09
Reviewer Update
Morning Mbali, Tuesday the 3rd of July 2018 has come and gone, I was promised by Shane that my package will be delivered. I called twice yesterday and spoke with Alex and Teboiseng, both of whom said they will call me back by the close of business and inform me as to when my package will be delivered. Guess what....no one called me back. I bought this item on Sunday the 24th of June 2018, it has now been 8 working days, I paid extra for delivery on top of it all....WHEN IS MY ITEM GOING TO BE DELIVERED??????? You say you will be in contact with me, but I haven't gotten a single call from anyone at Makro?
JL
Jimmy L's update04 Jul 2018, 09:09
Reviewer Update
Morning Mbali, Tuesday the 3rd of July 2018 has come and gone, I was promised by Shane that my package will be delivered. I called twice yesterday and spoke with Alex and Teboiseng, both of whom said they will call me back by the close of business and inform me as to when my package will be delivered. Guess what....no one called me back. I bought this item on Sunday the 24th of June 2018, it has now been 8 working days, I paid extra for delivery on top of it all....WHEN IS MY ITEM GOING TO BE DELIVERED??????? You say you will be in contact with me, but I haven't gotten a single call from anyone at Makro?
JL
Jimmy L's update04 Jul 2018, 09:09
Reviewer Update
Morning Mbali, Tuesday the 3rd of July 2018 has come and gone, I was promised by Shane that my package will be delivered. I called twice yesterday and spoke with Alex and Teboiseng, both of whom said they will call me back by the close of business and inform me as to when my package will be delivered. Guess what....no one called me back. I bought this item on Sunday the 24th of June 2018, it has now been 8 working days, I paid extra for delivery on top of it all....WHEN IS MY ITEM GOING TO BE DELIVERED??????? You say you will be in contact with me, but I haven't gotten a single call from anyone at Makro?