Makro Online My Worst Experience

I ordered a Jojo Tank Online from Makro on the 26 March 2019 The delivery date was set at 04 April 2019 I arranged to be at home that day so I could accept delivery No delivery from Makro nor any communication I called Makro on Friday 05 April 2019 and was promised that delivery would be within the next 24 hours that is either Saturday 06 April 2019 or Monday 08 April 2019 . They could not give me an exact date . I cancelled my plans for Saturday and Monday again so I could wait for delivery . No delivery was made on Saturday . I than called on Monday and was assured that delivery would be done on Tuesday . I was promised that in addition I would be called on Tuesday morning but I could expect delivery for Tuesday 09 April 2019 . As usual no call was made to me on Tuesday so I had to call . The person dealing with my order assured me that my order was on the truck and that it would be delivered today i.e Tuesday 09 April 2019 . I spent the entire day waiting and at 5.15pm when no delivery happened . I called Makro again . I spoke to a lady [ Jade Williams ] who advised that there was nothing that could be done as everyone was gone home , she could not put me through anyone in charge as no one was available and neither could she call Makro's delivery company as they were closed by 5pm .

I requested that it pleased be delivered by 11am on Wednesday and that she put a note on the system to whoever comes in . She however could not say if it would and would give a message to the person dealing with it on Wednesday morning .

This is the first item I purchased online from Makro and must say this is one of the worst if not the worst online experience I have had . So many days have been wasted as I cancelled other plans waiting for a promised delivery that just was not honoured over and over again