MAKRO ONLINE MOST PETRUTE BUSINESS ETIQUETTE IN THE BUSINESS

I think these guys could have such a brilliant busy , however will be losing clients due to there support service and manner in which they handle their clients, also the quality of products arent up to scratch, im really disappointed that i had to let my little daughter down with a bicylce i bought online, then it got delivered with tyres that are to big for the frame of the bike so one couldnt pump the wheels up, They said they would deliver a new one and collect the broken one, i spend a whole days leave, waiting for them to deliver as the online manager said they would, and no one pitched , then i called again, after the 10th time,because each time one calls them they either let the phone ring or they cut the call as its ringing. They gave me a new date for delivery, long story short, got the supposed new bike delivered , only to discover there is something wrong with this bike aswell, as the pedals turn but one cannot drive it due to cork and bearings not corresponding. So ive been on a calling mission trying to get hold of these guys, same story, phone just rings or they cut the call. Never again i say will i purchase anything online via them or a product of such poor quality