1 reviews | Active since Aug 2011
Makro Online? More like Makro OFFline...
I ordered a freezer online on 22 May 2020. Followed up on 1 June 2020 and nobody could tell me where we are with the order.
7 June 2020 still unable to figure out where the order is. I requested for it to be cancelled.
To date, I've spent hours on the phone to just get through to the call center. I've sent numerous e-mails, but nobody ever gets back to me or can give me an answer to my query.
I have sent a few e-mails to confirm that I want the order cancelled - no response.
20 June 2020 _ courier sends me a message to say they're about to deliver. I told the courier not to deliver as I cancelled the order and bought a freezer somewhere else in the meantime.
All I want is my refund and for Makro to disappear from my vocabulary.
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team