HW
Heather W
1 reviews | Active since Apr 2021
22 Jul 2025, 09:13
Makro Online Misleading and possibly a ****?
Ordered a hand held vacuum online (specifically with a USB charger, as shown on the website.) Received the item which had a "car charger/cigarette lighter" type port. Requested they change it, but they say they cannot exchange it. I logged a return, as instructed, courier collected (unannounced), I still have not had a call from Makro - as promised and as requested - and still no refund. If I look at the facts, this fits the parameters of a ****.
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Replies (2)HW
Heather W's updateReviewer Update
23 Jul 2025, 08:44 Order Number: OD***
HW
Heather W's update23 Jul 2025, 08:44
Reviewer Update
Order Number: OD***
HW
Heather W's updateReviewer Update
24 Jul 2025, 12:44I could not get assistance until I logged this review, and (funny thing), I received a call back from Makro about 30 minutes after it was posted. Now you are fobbing me off with a cut-and-paste Reply, which you can shove where the sun doesn't shine. I still don't have a refund in my bank account. You have the product which was ordered due to your misleading advertising, your call centre doesn't respond in any meaningful way, and you have my money. There's a word for this: A big, fat, ****.
HW
Heather W's update24 Jul 2025, 12:44
Reviewer Update
I could not get assistance until I logged this review, and (funny thing), I received a call back from Makro about 30 minutes after it was posted. Now you are fobbing me off with a cut-and-paste Reply, which you can shove where the sun doesn't shine. I still don't have a refund in my bank account. You have the product which was ordered due to your misleading advertising, your call centre doesn't respond in any meaningful way, and you have my money. There's a word for this: A big, fat, ****.